1. Eligibility for Refunds
We offer a full refund only when all of the following conditions are met:
- ✓ You have not started the challenge.
- ✓ No trades have been placed.
- ✓ The refund request is submitted within 7 days of purchase.
To be eligible, your account and challenge must remain in their original state.
2. Non-Refundable Purchases
Refunds are not available in the following cases:
- ✓ You have placed any trades, including simulated trades, in your challenge.
- ✓ The 7-day refund window has passed.
- ✓ You have violated our Trading Rules, Terms of Service, or another platform policy.
- ✓ The purchase was made during a promotion or with a discount code.
Challenge fees are considered final once a challenge has been started.
3. Refund Request Process
To request a refund, please submit a ticket through our support center:
- ✓ Log in to your account.
- ✓ Go to Support → Submit Ticket.
- ✓ Select Billing / Refund as the category.
- ✓ Provide your order details and reason for the request.
Our team will review your request and respond by email.
4. Refund Timeframe
Approved refunds will be processed within 5–10 business days. The time required for funds to appear depends on your payment provider or bank.
5. Refund Method
Refunds will be issued to the original payment method used at purchase. We cannot process refunds to alternative payment methods.
6. Chargebacks & Disputes
Please contact our support team before initiating a chargeback. Unauthorized chargebacks may result in account suspension and loss of access to ORIVECT services.
7. Policy Updates
We may update this Refund Policy from time to time. Changes will be posted on this page with the updated effective date.
8. Contact Us
If you have questions about our refund policy, please reach out to our support team.